As the first employee of Tenzo to go on maternity leave, I was faced with the challenge of creating a new return-to-work plan. With no established policy beyond the statutory one from the UK government, I wasn’t sure what to expect. However, I saw this as a fantastic opportunity to create a plan that would help any employee returning from leave, whether it be parental or health-related, feel welcome and supported.

To gather ideas for the plan, I reached out to my local mum’s network, a WhatsApp group with over 300 participants. I asked them to share their experiences returning to work and to tell me what their companies could have done to make the transition smoother for them and their families. After collecting their feedback, I was able to create a comprehensive return-to-work plan.

Tenzo’s return-to-work plan includes;

Phased Return

One thing I was not ready to hear before I got pregnant was how my life would completely change (including my professional life). Even if I had everything ready on paper and I had set a date for my return, when the time came to leave my child for a few hours, it was harder than I could ever imagine.  This is commonly known as separation anxiety and it can have an impact on both parent and child, especially when returning to work.  

By implementing an optional phased return plan that allows parents to gradually build up their hours over the first few weeks back at work, it can have a really positive impact on both moms and babies to get used to being apart, and the children start getting used to their new carers without it being a shock to the system.

At Tenzo, I was given the option of working 3 days a week during the first month, then transitioning to 4 days during the second; and using my annual leave days I had accrued during my leave to still be able to receive my full salary which I am very thankful for since childcare costs can be quite expensive in the UK. I also noticed many moms used this approach at work (or wished their companies allowed them to do so!)  

Flexible Working Hours

One of the benefits of working at Tenzo is that we get flexible working hours on a hybrid working model (it’s only mandatory to come into the office on Wednesdays) regardless if you’re a parent or not.

We have adapted to the new normal and have really seen the benefits of providing the team with the freedom to work wherever they can perform their best (either at home or in an office).

In my case, as a full-time working mum, having the flexibility to jump on a call while I was walking my baby to the nursery, or leaving the office early and finishing my tasks just after bedtime on my own terms made things way less stressful and takes away the pressure to “bounce back” to my old 9-5 routine pre-kids.

Better Communication

Since day one (and even before my return), I have been in constant communication with my managers. I used my Keep in Touch days to receive the latest updates from the company and kept an eye on my inbox so I wouldn’t be drowning in emails on my first day back.

From my own experience in Tenzo, my team was always very vocal about how excited they were to welcome me back and likewise, I felt safe to share with them my feelings when things were not going great.

There were times when I noticed I was slower, it was harder to concentrate and I had made a mistake or two in tasks I was doing. It seems like I am not the only one who feels the same. Mom brain – where new mothers might be a little bit more forgetful due to all the hormonal changes after birth – has been recognised as a real phenomenon (something I can definitely attest to!).

So being compassionate, empathetic and understanding is the key. Knowing that the employee might forget some things, and might need a reminder or two on the first week about all updates, news, changes, etc (internal and external) that have happened during their absence. Also, having an open and honest conversation about what the expectations are and plans for their return can help to ease anxiety and boost confidence.

Re-Onboarding

At Tenzo, we realised that returning to work after a leave of absence can be like starting a new job, especially after long leave periods. To help ease the transition, we developed a re-onboarding process in Notion that included reintroducing the employee to the team and updating them on any changes that occurred while they were away. 

Some of the items to cross off include:

• 1-1 catch-ups with the team
• Intro with new team members
• Product updates
• Internal updates
• Customer updates
• Handover process
• Quarterly goals
• Library of important links and information

Not only for Parents

Tenzo prides itself on being an inclusive workplace, and although there is a lot we still need to work on, I think we have created a blueprint for the new parents and any employee that returns to work from an extended leave (e.g. Sick leave, Compassionate leave, Sabbatical, etc) and hopefully this is one less thing they will need to worry about when the time comes.

Summary

To sum up, this is what Tenzo has implemented for our return to work experience:

• Offer a phased return over the initial months
• Have flexibility around working hours 
• Keep an honest and open communication 
• Offer a safe environment for new mums: (eg breast pump if needed, a private room for pumping in the office)
• Use of different channels of communication (email, slack, calendar) as reminders
• Re-onboard is very similar to how we would onboard a new joiner
• Kindness: acknowledge the employee needs time and support while they get adjusted

On a personal note, I want to thank Tenzo for the support. Before, during and after my leave, I feel very lucky to work with a company that truly cares about their people. 

The post Creating a Return-to-Work Plan: My Experience appeared first on Tenzo.

Renewing our Values as a living document

We believe that our values are Tenzo’s beating heart. We strive to ensure that these align with our mission to help food and beverage businesses become less wasteful, reduce the impact that humanity is having on the planet and create more efficient fast-growing businesses. But after a lot of growth over the last couple of years, we realised that our initial values needed some revisiting to make them feel more authentic, less generic and reflect what working at Tenzo is really all about. So we’ve looking at renewing our values so they align with how we see ourselves now.

Team effort

To achieve this, last November we got every team member, regardless of their job title, type of contract, or location, to take part in our “Values Workshop”. Having the whole team involved ensured that everyone had a voice in this process.

During the workshop, we asked the team to think about their individual experiences as well as discussing the current values in small groups. Everyone filled out this worksheet so that we were then able to come together and debate everyone’s ideas.

What was interesting to witness during the process was how the refreshed values began to form organically from the different opinions and priorities each person had. This was a clear reflection of the fact that although we all come from diverse backgrounds, we are aiming for the same mutual goal.

That said, we definitely had moments where we didn’t agree, but we listened to what others had to say, respected each other’s opinions and had constructive conversations about challenges we were having as a business.

At the end of the session, each group nominated a spokesperson from their group to support the next phase of the value refresh journey. We closed the day with celebratory pizza and beers – there was definitely a vibe of excitement and pride in the air as we knew this was the beginning of something big.

Values Squad

Having gathered all the workshop feedback, we asked each group spokesperson to join Christian and Adam to represent their workshop group – the Values Squad was born.

The squad’s job was to consolidate, prioritise and challenge the ideas gathered to find out how we should reshape our values.

We wanted to make sure that the new set of values would:

• Build on Tenzo’s mission and vision;

• Set the morale compass for the team and strengthen our company culture; and

• Align with the values of our customers and partners within the F&B ecosystem.

The new values

After two months, countless drafts and many meetings, we were ready to unveil the refreshed values to the Tenzo team.

Our founders had taken everything we put forward in the Values Squad and gone away to come up with the best wording to embody what Tenzo would strive to be and presented the final values to us all in a company-wide meeting.

Without further ado, introducing Tenzo’s Company Values. We are:

 

Passionate about our people

Create a supportive and diverse environment for our people to grow

Customer obsessed

Ensure our customers succeed and helping them drive efficient and sustainable growth

Always experimenting and learning

Move fast to create elegant and innovative solutions

A trusted partner

Build trusted and secure services that put the customer’s needs first

Socially responsible

Strive for greatness as a company while improving the society and environment we live in

What has changed:

We have now:

• Streamlined our values from 7 to 5, which has made them more memorable;

• Included the use of verbs when describing the values to give a sense of momentum (create, ensure, move, build, and strive);

• Tailored our values to be more relevant to the team so they can better identify with them.

Living our values

We completed our values refresh at the beginning of 2020, before any of us could predict what would happen this year. Whilst we have begun to put our values into action through a range of initiatives, we, like other businesses, are continuing to adapt to our new working-from-home environment.

A few ways we’ve brought our new values to life so far include:

• Setting up a pulse-check survey about the values and asking the team to contribute any ideas on how we can keep bringing them to life on a daily basis;

• Creating sub-teams focusing on initiatives associated with each value, including our Diversity and Inclusion Squad, for example; and

• Adding our value icons as emojis in Slack so that they can be celebrated on a day-to-day basis.

There is even more room to grow and much more we would like to do. We are certain, now more than ever, that even though we don’t see our values framed and hanging on the walls of our office every day, we can keep them present in our actions and decision-making at Tenzo.

What’s Next…

Watch our for our next blog post on culture to find out how we’re continuing to operationalise our values, and to understand more about the values themselves.

The post How renewing our values became a full team effort appeared first on Tenzo.